Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1. What information do we collect?

We may collect, store and use the following kinds of personal data:

• information about your visits to and use of this website;
• information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
• information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications;
• when you apply to join or are an employee of Plugin Boutique;

2. Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

• process your orders, register and administer your user account, and enable you to login and use the website and our services (this processing is undertaken on the legal basis that it is necessary for us to perform our contractual obligations to you);
• improve your browsing experience by personalising the website website (this processing is undertaken in pursuit of our legitimate interest in improving our products and services or with your consent);
• send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology);
• this processing is undertaken either where necessary for us to perform our contractual obligations to you, or in pursuit of our legitimate interest in helping you to make the best use of our products and services;
• send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at support@pluginboutique.com);
• as an employee we will use your data to fulfil our services as an employer and to meet legal requirements;

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

4. Antispam Policy

Newsletter Subscriber

A registered user is added to our Newsletter Subscribers database when he/she leaves the "Yes. I want to subscribe to the Plugin Boutique newsletter" option ON, on our registration page. After completing our registration process which involves clicking an activation link sent to his/her email account the user becomes a Newsletter Subscriber. Our email communications with our Newsletter Subscribers is based solely on their permission.

SMS Subscriber

A registered user is added to our SMS Subscribers database when he/she ticks the "By adding in your phone number, you give consent that Plugin Boutique can communicate you through SMS. " box on our SMS sign-up page. Once opted into SMS, the landing page will confirm the subscription and they will receive an SMS on the specified date. Our SMS communications with our SMS Subscribers is based solely on their permission.

What Is Spam?

Spam is unsolicited email also known as Unsolicited Commercial Email (UCE). It involves emails sent to users who:

• Have no association with the sender
• Have registered an account but not opted in to receive commercial emails
• Have previously opted in but then opted out of receiving commercial emails

Spam is also email communications without a valid reply-to address.

Email Communications

Plugin Boutique does not send spam - ever. The goal of our existing email communications is to inform our Newsletter Subscribers of the new software releases which are published on a regular basis. Our Newsletters include the links to our new products, information about promotions and latest news from our industry.

We cooperate with other businesses that target similar audiences as ours - they send our newsletters to their opted-in subscriber base. We are very careful about the antispam practices of these businesses and never cooperate with companies that are outside the scope of our audience or our industry or which have an unclear Antispam Policy. On rare occasions we also send selected partners' eflyers to our subscriber base.

We do not sell or distribute (for financial gain or for free) or otherwise disclose any partner or customer e-mail addresses to any third parties except when legally required.

Every newsletter contains an Unsubscribe link at the top of the message. Every SMS contains an opt-out message and once triggered, an SMS will confirm their unsubscription. 

Necessary Communication

There are situations which by their own nature require us to send you emails. These include:

• Sending a message to your emailbox with the link to activate your account at Plugin Boutique.
• Sending you invoices for each completed transaction on our website.
• Sending you emails concerning technical, legal and support matters.

Please make sure you do not flag Plugin Boutique as 'Spam' or 'Unsolicited' in your email application. When you register and do not find an activation email in your inbox, check your spam folder.

5. Cookies, Banners and Tracking

Our website uses 'cookies' and similar technologies. Cookies are small text files that are placed on your computer and mobile device by software that you install. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may also be stored in your internet browser by or on behalf of third parties, such as Google or providers of advertising services.

We use cookies/beacons in the following ways:

Necessary Cookies: the following are regarded as cookies necessary to make our website work and to give you the best experience when using or visiting out website

Authentication

To log you into our website and service and keep you logged in (as necessary for us to perform our contractual obligations to you).

We use cookies provided by Amazon Web Services / New Relic / PayPal / Google reCAPTCHA for this purpose

Preferences

To remember information about you such as your preferred language and configuration (as necessary for us to perform our contractual obligations to you).

We use cookies provided by Microsoft / Google Analytics / Zopim (Zendesk) / Amazon Web Services / Bizible / Intercom / Segment / Adroll / Bing Ads (Microsoft Advertising) / Google Adsense / Optimizely / New Relic / Facebook / CloudFlare / PayPal / Hotjar for this purpose

The following are regarded non-essential cookies where we need your permission or consent. These cookies help us to provide you with an efficient website experience and to send you information we believe will be on interest. They are not used for any form of behavioural monitoring

Analytics

These help us to

• understand how you use our website and services, and how often, so we can improve them to deliver a better experience for our users.
• carry out research and statistical analysis to help improve our content, products and services.

These cookies collect information in a way that does not directly identify anyone and is based on collecting and storing anonymous statistical data about our users’ use of the website.

We use cookies provided by Google / Adwords / FB Pixel / DotDigtial / Recurly / SiSence / Nosto for these purpose

Retargeting

We may use cookies to display advertisements to you about products and services we offer, which we think will be of interest to you based upon your previous use of our Website.

We use cookies provided by Facebook / Google Ads Optimization / Google DoubleClick / Google / Intercom Messenger / Google Adsense / Marketo / OneTrust / Leadfeeder / Nosto / Google Analytics / Hotjar / Post / Affiliate Pro / Quantcast / Bizible for this purpose

Where you have consented to the use of cookies you may at any time change your mind. You can adjust your Internet browser settings to decline or block cookies (your computer’s help documentation should tell you how to do this).

If you choose to decline cookies, some parts of the website may not work properly

For more information about cookies, please visit allaboutcookies.org or contact us at support@pluginboutique.com

If you want to learn about how to opt out of Google’s use of cookies, please visit  https://tools.google.com/dlpage/gaoptout/  or your Google Ads Settings (www.google.com/settings/ads). The Google Analytics terms of service can be accessed here:  www.google.co.uk/analytics/terms/us.html.

6. Sharing Your Content

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and the labels, artists and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the Site, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the Site. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the Sites in a shared location, and type of the device used to visit the Sites. They may aggregate information about our advertising and what you see on the Sites and then provide auditing, research and reporting for us and our advertisers.

For details of any third parties we use to process your data please contact us as support@pluginboutique.com

7. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in or shared with Group company entities. This may include transferring your data to, and storing it at, a destination outside the European Economic Area (“EEA”).

Where we transfer your personal data to countries that are outside the EEA we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the personal data concerned. This can be done in a number of different ways, for example: the country to which we send the personal data may have been assessed by the European Commission as providing an "adequate" level of protection for personal data; the recipient may have signed a contract based on standard contractual clauses approved by the European

Commission. In other circumstances, the law may permit us to otherwise transfer your personal data to countries outside the EEA. In all cases, however, any transfer of your personal data will be compliant with applicable European data protection law.

For the purposes of the GDPR and where we process data for any EU citizen our EU representative is Beatport Europe B.V., with offices at Overhoeksplein 31, Floor 13 & 14, 1031 KS Amsterdam, the Netherlands and Pfuelstraße 5, 10997 Berlin, Germany; dpo@beatport.com.

8. Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

• to the extent that we are required to do so by law;
• in connection with any legal proceedings or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

9. Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your passwords confidential.

10. Data retention

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary.

11. Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

12. Your rights

It is important that the personal information we hold about you is accurate and current. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Under certain circumstances, you have rights under UK Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation 2016/679 (GDPR) in relation to your personal information. You may have the right to:

• access information held about you. Your right of access can be exercised in accordance with data protection law;
• object to us processing, or ask us to restrict our processing of your personal information for any of the purposes listed in this policy, at any time.
• ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge.
• ask us to erase or delete your personal information (in certain circumstances). We will do our best to respond to such requests, but these are subject to certain limitations such as legal requirements
• Request a transfer of your personal information (in certain circumstances).

If you wish to exercise any of the above rights or to review, verify, correct or question anything detailed in this policy or are unhappy with any aspect of how we use your data please contact us at support@pluginboutique.com

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the Information Commissioner’s Office by telephone on 0303 123 1113, or by using the live chat service which is available through the Information Commissioner’s website www.ico.org.uk.

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

13. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

14. Financial Information

The website does not store your credit card and payment details on our server. The website retains details of your purchases and purchased products in your account, but no sensitive details relating to your payment methods are stored or handled by Plugin Boutique.
 

15. AI Product Recommendation Bot

Our website includes an AI-powered product recommendation bot, designed to provide you with product suggestions based solely on the data from our product pages. This AI bot is trained exclusively on the product information available on our website, such as product descriptions, features, specifications, historical sales data and categories.

• The AI bot does not collect, process or store any personal information about you, including past purchases, browsing history or any other personally identifiable information.
• The AI bot responds to user queries by searching our product catalog and offering relevant product recommendations based on the information provided by the user during the session.
• The AI bot is developed in-house using Google’s Gemini model, which provides advanced capabilities for understanding and processing data. By using our AI bot, you acknowledge that the underlying technology includes these third-party components and frameworks. 
• User interactions with the AI bot are stored for the purposes of analysis and future improvement of the bot. If you are logged into your account when using the AI bot, we may store your user ID and the country in which you are located, but we will not store any personally identifiable information.

The AI product recommendation tool is provided for informational purposes and does not constitute professional advice. We cannot provide any guarantees regarding the suitability of the products recommended for your specific needs.

16. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to support@pluginboutique.com or by post to:

 

Plugin Boutique Ltd.

Unit C, Level 7
New England House, New England Street
Brighton
BN1 4GH

e-mail: support@pluginboutique.com